9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3391-3400 out of 6255
L
Laurel
04/26/23
Patient, Helpful, and Professional Tech Support
I had a weird problem trying to login that none of the automated help pages could fix. Ivan was very patient and took the time to reset my credentials multiple times until it worked. Thank you!!
B
Brian
04/26/23
Perfect customer service
I am a customer returning to nextiva after trying a different VOIP provided by the company that handles my scheduling software... I never ceases too amaze me how well the customer service knows their product. I don't have to worry about my phone service working correctly, I only have to tell them what I want it to do and they make it happen...
K
Karla
04/26/23
Fast Service and got done what I needed
Date of experience: April 27, 2023
M
Michael
04/26/23
Great experience
Great experience. Thanks.
B
Bobby
04/26/23
Tech Support helped
The lady from Arizona was very informative and helpful, She didn't pass me on to someone as previous times. Thank you,
VB
VERONICA BARAJAS
04/26/23
EVERYTHING ABOUT MY EXPERIENCE WAS…
EVERYTHING ABOUT MY EXPERIENCE WAS AMAZING!
N
Neil
04/26/23
The agent Gregory made the the whole…
The agent Gregory made the the whole experience easy for me to understand a great young guy.
J
Joe
04/26/23
Their setup is not intuitive
Their setup is not intuitive. Online support is also not intuitive unless you know their jargon. Response to support requests can be slow. The actual phone service has been good. Features are useful and allow flexibility. But don't try to change something once it is set up. You may cause disruption in other areas. and lose functionality and then have to go to support to get it rectified.
T
Terri
04/26/23
They always solve our problems
They always solve our problems! Hold time is the only issue.
AU
Anonymous User
04/26/23
"Easy set up and no hassle in account modifications"
What do you like best about Nextiva? Nextiva is easy to use and has good quality. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].