9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3381-3390 out of 6255
A
Aj
04/27/23
Great Service
Helpful, friendly and professional. Resolved the issue in a timely manner. Thank you!
D
Donna
04/27/23
She was efficient and friendly.
Date of experience: April 28, 2023
B
Bill
04/27/23
The representative help us for over an…
The representative help us for over an hour to fix our hours of operation message. He was very patient and helpful.
P
Patrick
04/27/23
Good Experiance
Call answered quickly and the agent that answered personable, and easily understood what I was looking to accomplish and properly assisted with my needs.
J
James
04/27/23
Every time and I mean every time I call…
Every time and I mean every time I call with a routing issue or new setup, your techs have to transfer me multiple times as if they don't know they are doing. I was just told today we have an outside PBX system and they only register the line but we have to configure. I was given a number for "Enterprise support" and they still do not know and takes many tries to fix. I had Nextiva setup 2 new locations and copy how the other locations work and they basicly can only take calls. No routing ...
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I
Iman
04/26/23
Thank You
Good Customer service with sufficient knowledge
J
John
04/26/23
My contact was extremely helpful and…
My contact was extremely helpful and patient. He understood my issue and searched to find the solution. Always a pleasure to deal with your great support reps.
A
Arturo
04/26/23
I had a phenomenal experience with the…
I had a phenomenal experience with the rep that help me. I believe her name was Anastasia. She was very helpful and knowledgeable.
S
Ski
04/26/23
Justin was an amazing tech !
Justin was an amazing tech and kept me informed the whole time. While it took 3 techs Justin was the one who made my day ! Thanks
R
Ronnny
04/26/23
my wait time was reduces from 30-60…
my wait time was reduces from 30-60 min. down to only 15 min. The support staff handled my problem once I spoke to them.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].