9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3371-3380 out of 6255
J
Juan
04/30/23
the chat was fine but waiting times on…
the chat was fine but waiting times on calls is forever
AU
Anonymous User
04/28/23
"Solid VOIP System with Glaring Problem on MacOS"
What do you like best about Nextiva? System works well and hasn't given us problems with reliablity. What do you dislike about Nextiva?
R
Ricardo
04/27/23
The process was easy.
The agent was very patient with my questions and could answer all questions precisely.
C
Cynthia
04/27/23
great customer service
the customer service the rep that helped me was great
AH
Abner H
04/27/23
"There are better options for a phone system so unless you like software from the 90's avoid Nextiva"
What do you like best about Nextiva? Honestly, there is not really anything Nextiva does better than other VOIP providers every feature they offer is either slow or broken.
N
Nilivon
04/27/23
They are the best
The representative was very helpfull and help me to solve all the problems that we were having. Also, their behaviur was really nice, they were very very gentle.
F
Fred
04/27/23
Sam J
Sam J. was a great help in getting us set up on Nextiva. He was quick and very knowledgeable and had us set up before the deadline. I look forward to working with the rest of the team.
S
Steve
04/27/23
Tiffany was great to work with!
Tiffany was easy to communicate with and eager to work to find resolutions to the problems. Great to work with and greatly appreciated!
C
Charles
04/27/23
Anastasia is a Nextiva knows all
Setting up my service was apparently beyond my capability because of a conflict with a previous account of mine. Corrections were made and a requested new number was completed in minutes. Thank you!
C
Carla
04/27/23
Email report
The two representatives I worked with today were very knowledgable and answered all my questions. I am always very pleased with the service I receive from Nextiva representatives.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].