9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3361-3370 out of 6255
D
Dana
04/30/23
Tetiana was supurb in fixing my Nextiva…
Tetiana was supurb in fixing my Nextiva problems. It wasn't easy and she kept at it until it was resolved. Olekendr was not helpful at all, didn't listen or try and resolve the issues.
J
Jill
04/30/23
Quick resolution of my issues
Quick resolution of my issues. Tech stayed on the line when I had a delay vs. forcing me to call back.
MC
Melissa Cochran
04/30/23
Excellent support
Had a great experience with support today. Helpful, polite, patient and knowledgeable - what more could you ask for? It took some time, but they were able to help me resolve the issue. Thank you!
DW
Duane Williams
04/30/23
Excellent and Patient Technical Assistance
I received what I consider to be top notch tech support. My tech support person was beyond patient a he resolved several issues for me and my organization. Had I known how involved my issue was I would have contacted Nextiva support along time ago. I truly appreciate the assistance I received.
R
Rosemary
04/30/23
Call group issues
I liked that the tech support person resolved all of our issues we've been having. She really stuck with the problem, answered my questions, explained things I didn't understand, etc. She's a real asset to the Nextiva team.
A
Anthony
04/30/23
Easy resolution
Date of experience: May 01, 2023
D
Devon
04/30/23
Very Polite and stayed active with the…
Very Polite and stayed active with the ticket.
M
malkadavis
04/30/23
The tech rep helped me resolve the…
The tech rep helped me resolve the issue, although she was obviously in a hurry to end the call as soon as possible.
A
Audra
04/30/23
Very well organized and proactive in…
Very well organized and proactive in getting the project done correctly.
E
Eashaan
04/30/23
Onboarding was pretty bad.
Date of experience: May 01, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].