9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3351-3360 out of 6255
N
Nelson
05/02/23
Tiffany did great so giving a 5 star…
Tiffany did great so giving a 5 star review just for her. She solved all my issues without having to transfer me to multiple departments. But I am not happy with most of your other representatives. I won't give names, but the others are really not helpful, borderline terrible. The one who sold me the accounts stopped returning my emails after I was told she was the only on who could rectify an error on the account. The one rep who said she would help with the multiple issues stopped ...
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Z
Zack
05/01/23
Great experience
Great experience, rep was very helpful
P
Patrick
05/01/23
Resolved the issue in record time
Resolved the issue in record time. I need a copy of an invoice sent to me.
D
Darlene
05/01/23
I waited over 40 minutes to have an…
I waited over 40 minutes to have an online chat with a Nextiva representative. The rep tried to help but didn't seem to know enough or understand enough to help me. I asked chat rep if I could speak with someone on the telephone. I was given a phone number which I called. I waited over an hour for someone at Nextiva to help me on the phone. I hung up in frustration. This is NOT good customer service. If I have any pull at my Firm, we will NOT be using Nextiva for future needs.
Z
Zack
05/01/23
Great experience
Great experience, rep was very helpful
P
Patrick
05/01/23
Resolved the issue in record time
Resolved the issue in record time. I need a copy of an invoice sent to me.
H
Harlan
04/30/23
Great Tech Support
Tech Support was very helpful in moving my VOIP service from another carrier...Help port my numbers and was painless. Thanks!
J
John
04/30/23
Fixed my problem so I was back in business!
My VoIP phone died on me and I happened to have another that was not in use so Nextiva Support stepped right in and got the replacement phone set up and operating as quickly as possible getting me back in business.
J-
Jody - Office Manager
04/30/23
Nextiva helped me with the issue with Annie's phone
Nextiva helped me with the issue quickly and efficiently and resolved the issue just like that!
I
Ivan
04/30/23
the support was awesome
the support was awesome. i am not computer savy and she was very patient to sit and walk through steps with me and set up the phone system. some people just send you directions and be over with it.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].