9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3341-3350 out of 6255
P
Paolo
05/02/23
Customer support rep that I spoke to…
Customer support rep that I spoke to was very helpful and extremely professional.
D
Deb
05/02/23
Quick Response and Help!
Very quick chat response. Helped me walk through forwarding calls to an extension rather than a phone number.
MM
Mike M
05/02/23
"I am very satisfied with their product and support!"
What do you like best about Nextiva? The thing I like best is their service and willingness to help me. What do you dislike about Nextiva?
G
Gie
05/02/23
Problem was solved quickly and…
Problem was solved quickly and effectively.
O
Oleg
05/02/23
Fast easy service
Fast easy service. Thats what we are looking for thx.
D
David
05/02/23
Completes waste of time
After 21 minutes of asking "do the locations get billing by amount of licenses I purchase or by the amount of devices configured at that location" the rep finally told me I would have to talk to someone else to build out 5 phones. Completely missed the point, completely useless information, complete waste of time.
Z
Zuber
05/02/23
Great service overall
Great service overall. The setup is very user-friendly and straightforward. Service ordering is done right on the web. Can do it yourself or call into sales. Nextiva uses the latest and greatest VoIP phones. Their prices are very competitive with other providers. I've been supporting clients with Nextiva for years. Rarely do I have any issues (technical or billing). Been referring them for years to business associates.
UV
US Vet General Contracting
05/02/23
Resolved issues quickly and…
Resolved issues quickly and professionally.
KV
Khonsavan V
05/02/23
"It is Friendly User"
What do you like best about Nextiva? is all Business Need And tech support is on point And the CRM is the Game Changin What do you dislike about Nextiva?
R
Rosie
05/02/23
Thanks for the good customer service
Date of experience: May 03, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].