9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3311-3320 out of 6255
GH
George Hyde
05/04/23
Professional with knowledge!
Pavel A was very helpful and friendly. Understood what I was talking about and helped me with all my issues.
AU
Anonymous User
05/04/23
"Wonderful experience!"
What do you like best about Nextiva? Customer service!!! You can talk to an actual person who is able to listen and understand my questions. Everything is also very clean and intuitive!
J
Jason
05/04/23
Quick response and got everything…
Quick response and got everything working fast and effe
MH
Mark H
05/04/23
Pavel A is great
Pavel A. resolved our billing issue with Nextiva quickly and professionally. We are very satisfied with his customer service and he is an asset to your company.
D
Dru
05/04/23
Excellent service
Date of experience: May 05, 2023
J
Joshua
05/04/23
The person who answered the call was Clint!
The person who answered the call was very kind gave me thier name and asked for my name and pin, then was able to get me into the system I was calling in about. After helping they made sure there was no other issues they could help me with. Clint did a great job and i was happy he was helping me.
R
Ramona
05/04/23
I had things explained in simple and…
I had things explained in simple and not technical terms. That's very helpful.
P
Patricia
05/04/23
Clint was unbelievably helpful and…
Clint was unbelievably helpful and explained the call recording process with patience and diligence. He took me through every step for each of the items we discussed. Great employee!
J
James
05/04/23
Operations Director
Competent and helpful
GH
Greg Hine
05/04/23
I think the employees did their best to resolve the problem…
I think the employees did their best to help me but the problem that cost us hours was an "s" was added to my last name when converting to the new system from the old one and being my pin number was hard for me to recall, someone could have said try the last 4 numbers in your XX number. I had painstaking exercises in Identifying myself even though It was just done on a different account. The second account was created by Nextiva in 2011 and have been charged an annual premium each year. ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].