9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3301-3310 out of 6255
E
Erica
05/07/23
Issue resolved.
I was glad the person could remote connect to help troubleshoot the issue I was having with hearing clients and clients hearing me. I was grateful to have the issue resolved so I could get back to work asap.
S
Sana
05/07/23
Nextiva Support
The rep was able to help and answer all my questions.
ER
Ernie R
05/06/23
"Easy and frictionless"
What do you like best about Nextiva? Affordable products. Knowledgeable agents. Streamlined process. What do you dislike about Nextiva?
D
David
05/05/23
Quick service when needed
Nextiva is a good company
AU
Anonymous User
05/05/23
"IT Tech/ Tech Admin"
What do you like best about Nextiva? They are continually improving there platform and service. What do you dislike about Nextiva?
AU
Anonymous User
05/05/23
"Very Good and Helpful"
What do you like best about Nextiva? App is very user friendly and the customer service was also very good What do you dislike about Nextiva?
DW
Denise W
05/05/23
"Nextiva Support Rocks!"
What do you like best about Nextiva? Ease of use and customer support. Mobile capabilities are top notch What do you dislike about Nextiva?
RS
Regina Spencer
05/04/23
Ruben was wonderful
I have been trying to move on from Nextiva since December 2022, but kept being charged. There was some discrepancy about the "official" notice of termination, and confusion about what that looked like. Despite me being frustrated and this being a challenging situation, Ruben was so gracious and polite, understanding, and helpful. Ruben was a very kind person and advocate for me, and kept following up until it was resolved. I appreciate him very much.
J
Jeff
05/04/23
Answered quickly and resolved the issue
Very little hold time and rep was very knowledgeable and able to rectify the issue quickly.
LT
Lee T
05/04/23
"Amazing service and product!"
What do you like best about Nextiva? From my first inquiry (which was answered in minutes!) to final setup, the entire process was fast, easy and seamlesss. Everyone at Nextiva was friendly, helpful and knowledgable. We are happy we made the change!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].