9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3321-3330 out of 6255
R
Rhonda
05/03/23
Changing phones
They were so helpful and seamless.
J
Jen
05/03/23
I needed to reroute an extension for a period of time…
The assistance I needed for our system was efficient and fast. I was only on hold for a few minutes.
MM
MATHIAS M
05/03/23
"onboarding VOIP"
What do you like best about Nextiva? The Rep was courteous and professional. Pleasant to talk to also. What do you dislike about Nextiva?
K
Kate
05/03/23
Rep was able to answer my questions and…
Rep was able to answer my questions and solve my problems quickly.
A
Amy
05/03/23
Kelly was very timely with her…
Kelly was very timely with her follow-ups and assistance with obtaining a resolution for my issue.
M
Mason
05/03/23
Ted was fantastic
Ted was fantastic. He resolved my issue in a matter of minutes. The same issue had taken me 3 days to get someone to help me fix, but at least I got Ted!
P
Patricia
05/03/23
Tech was knowledgeable
Tech was knowledgeable, quick, and got the job done!
J
Joe
05/03/23
Perfect Chat support
Perfect Chat support. Agent understood our issue quickly and resolved quickly as well.
G
Glenda
05/03/23
Payment method
Everything went smoothly.
R
Russ
05/03/23
Did just fine
Did just fine. Thankfully, I did not have a complicated issue and it was resolved very quickly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].