9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 3291-3300 out of 6255
A
Alfredo
05/07/23
Professionalism is of the essence
Extremely understanding and well Prepared and informed technical support agent. Thank you! A+++
L
Lois
05/07/23
Friendly voice and knowledge
Date of experience: May 08, 2023
SH
Shane H
05/07/23
excellent tech support
Oleksander is an amazing asset to Nextiva. I am new to voip and he made my office system work in very short order.
J
Joe
05/07/23
The technician was very knowledgeable…
The technician was very knowledgeable and worked until my job was complete.
A
Amanda
05/07/23
Very helpful and professional
Very helpful and professional!
W
Walter
05/07/23
Physical phone not receiving calls
We had a user who's physical phone could not receive calls. It took 3 hours to get it to work but, the desktop App is now not working. I called back again for desktop support another hour and it was fixed.
K
Ken
05/07/23
engaged team
each team member was engaged, knowledgeable, and friendly. When they understood my issue they then ensured I was directed to best department/person for the issue resolution.
S
Symone
05/07/23
Support Agent addressed my question…
Support Agent addressed my question fully & was able to help me find a resolution.
B
Brian
05/07/23
no solution the problem after spending…
no solution the problem after spending hour on the phone. incompetency is the biggest issue at nextiva. not sure how this co received high rate reviews. it has been a nightmare setting the system. it is not a plug and play. i have spent over 20 hours on the phone. takes about 45 minutes avg to get hold of support. Do not recommend it unless you like listening to classic music for an hour.
M
Michael
05/07/23
Service Works Well
Though my on-boarding experience was not the best, after a few times interacting with my account manager in the support team we have things ironed out and the service is working well.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].