9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3281-3290 out of 6255
AU
Anonymous User
05/08/23
"Nextiva Satisfied Customer"
What do you like best about Nextiva? Our account rep at Nextiva is very helpful and always there for us. The tech support team is prompt, knowledgeable and helpful.
C
Collin
05/08/23
Rep was honest and direct.
Date of experience: May 09, 2023
J
John
05/08/23
Alex in Ukraine was so helpful
Alex in Ukraine was so helpful. I went from wanting to cancel to very thankful. I have the service just because of him. On another note the app is not very good and it's very hard to get through to someone that will help nobody wants to give you their phone number anymore and I think it really hurts companies when they make it hard to get customer service, Nextiva is guilty of this.
S
Sheryl
05/08/23
Customer service experience was great
Customer service experience was great! Very helpful!
AU
Anonymous User
05/08/23
"Nextiva Satisfied Customer"
What do you like best about Nextiva? Our account rep at Nextiva is very helpful and always there for us. The tech support team is prompt, knowledgeable and helpful.
K
KimG
05/08/23
Very nice and knowledgeable about the…
Very nice and knowledgeable about the phone system and was able to solve my problem quickly.
AU
Anonymous User
05/08/23
"Excellent tool"
What do you like best about Nextiva? Easy to understand and work with it. I´m really please with it. What do you dislike about Nextiva?
E
Eugene
05/08/23
Agent did not seem to know what they…
Agent did not seem to know what they were doing. Took too long.
J
John
05/08/23
Not resolved
Not resolved. It seems that each time I call for assistance, one thing gets fixed and others fail. Heavy foreign accent, inexperienced, or don’t have the tools necessary to address your problem. It worked fine yesterday, what could have changed so much at to not be easily repaired. Please contact me with resolution to the issue of dictation line/team working properly. On the phone for 2 hrs total with no resolution. Unfortunate.
H
Haley
05/08/23
Awesome Reps
The representatives are always very nice and helpful. The only downfall is the amount of time it takes to get resolution. This experience for example took almost 3 hours to restore my system.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].