9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 321-330 out of 6255
A
Anna
08/15/24
Best Interaction to Date!
Miguel did a wonderful job listening to what I needed and taking extra steps to ensure my concerns were addressed. Best interaction I've had with Nextiva customer service in 3 years. Thank you Miguel! Case #03640963
AM
Anvar Muminov
08/15/24
Very bad experience with this so-called…
Very bad experience with this so-called best company. I contacted them regarding my VOIP phone, they put me in 1 month contract to see how service would go for 33$ per month. After 30 days past they charged me 82$ without my permission. I did not store my card anywhere; they supposed to contact me and ask if I want to continue. Instead, the sale rep sending me to billing department to resolve the issue. Billing department sending me back to whoever promised me service. Very unprofessional ...
Read more
SR
Sheylla Romero
08/15/24
Great Onboarding Experience
Eddie Menzies made the whole experience very pleasant and seamless. He was able to help me transition into a more convenient service for my business. Anastasia was also another representative that has been very helpful with the setting up process.
S
Sarah
08/15/24
Luis is wonderful!
Luis was thoughtful and explained all of my options. He helped me decided what the best step was for me. I would recommend your services and to give Luis a raise!
J
Jason
08/15/24
Gus listened to what I wanted
Gus listened to what I wanted, offered additional services that may add value and quickly accomplished the goal of my call. I really appreciate great customer service like he provided.
R
Ross
08/15/24
Very helpful and patient
Very helpful and patient
SR
Sheylla Romero
08/15/24
Great Onboarding Experience
Eddie Menzies made the whole experience very pleasant and seamless. He was able to help me transition into a more convenient service for my business. Anastasia was also another representative that has been very helpful with the setting up process.
CR
Caleb Robinson
08/15/24
The customer service
The customer service
LB
Lester Bunda
08/14/24
Great customer experience
Sales experience - great Onboarding - great
LB
Lester Bunda
08/14/24
Great customer experience
Sales experience - great Onboarding - great
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].