9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 311-320 out of 6255
WW
William Wilson
08/20/24
Good people
Good people, reliable service, and a good transition.
DE
D Edwards
08/19/24
Everything was explained in great…
Everything was explained in great detail. I felt very well informed and the help setting everything up was great!
BA
Breanna Albanese
08/19/24
very helpful and positive experience
very helpful and positive experience, would highly recommend.
RG
Richard Greenhill
08/19/24
Excellently run company
Ms. Couch listened to what I had to say and resolved my issues. I have been with Nextiva since August of 2012. They are professional and have polished products, properly trained employees, and excellent customer support.
YC
Yenisei Caballeria
08/19/24
Wonderful customer service
Excellent experience with the customer service.
A
Angela
08/19/24
Smooth Onboarding
Very Helpful Onboarding and set up process
AM
Aleida Martinez
08/16/24
vere helpfull
very helpful and make the business professional
JB
Joan Beeson
08/16/24
Very diligent representative with…
Very diligent representative with thoroughness in setup
DM
DeShawn McAfee
08/16/24
Leif and Andy helped in every way…
Leif and Andy helped in every way through out my sign up and set up with Nestor’s. Answered every question I had and made sure I was set up correctly before ending our call. HIGHLY recommend them and Nextiva to anyone needing a VOIP service!!!
T
Tom
08/16/24
Case number 03623179
Case number 03623179. After calling on Aug 9th and troubleshooting hardware for 2 hours with Mark, our call ended in the agreement that I would receive 1 new phone under warranty and ship the old phone back. The email I was to receive would include all necessary instructions. It never arrived. Instead, I received an email that my case was being closed. I emailed back my plea not to close the case and received an email from the customer advocacy group that I called today. Enter Gus. Gus was ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].