9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3271-3280 out of 6255
B
Brenda
05/09/23
I am an owner of the Hand and Stone Spa…
I am an owner of the Hand and Stone Spa in Clearwater. We have been struggling with our phone system for sometime. I received an email with "rollodex" information for my account manager, Beau Martin. Beau was amazing, informative and guided me through the process I need to request a diagnostic service call. He even called back the next day to check on us. Thank you for hiring just talented Customer Account Managers.
M
Molly
05/09/23
Tammy is #1
I first went to the Nextiva chat for an issue of one of our Customer Service Representatives phone not ringing. Person on the chat said that all of the settings appeared to be correct. I tried troubleshooting some more and couldn't get it to work. I then called into the support line. I was talking to someone at first who then transferred me to Tammy. She was a rockstar. She was reaching out to different departments and doing everything possible. After some serious digging on her end and ...
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S
Samuel
05/09/23
customer response to our calls went an…answered
customer response to our calls went an answered
NE
Nathan Eberhardt
05/09/23
PSP team is always amazing!!!
PSP team is always amazing!!!! Thank you for your help today Ted!
N
Nicole
05/09/23
helpful
Women I spoke with was patient and was able to fix our issue.
AU
Anonymous User
05/09/23
"Too many cliicks and rollovers."
What do you like best about Nextiva? Once I get to the contact I want it works well. What do you dislike about Nextiva?
AU
Anonymous User
05/09/23
"The wait time to get a customer service person can be 20 minutes or longer"
What do you like best about Nextiva? The system was what I needed to record my calls. What do you dislike about Nextiva?
D
Debbie
05/08/23
I never know what I am doing when I…
I never know what I am doing when I have to change messages on my system. Your crew is SO patient with me.
NZ
Nanci Z
05/08/23
"They are trying"
What do you like best about Nextiva? IIt's a good product. I have a responsive account manager. I know the system. I don't have much to compare it with either. What do you dislike about Nextiva?
C
Chris
05/08/23
Quick Response and issue was resolved…
Quick Response and issue was resolved very fast!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].