9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 3261-3270 out of 6255
T
Tyler
05/10/23
We were finally able to figure out the…
We were finally able to figure out the texting feature
CD
Chris D
05/10/23
"Convenient and simple"
What do you like best about Nextiva? The attention to detail for the phones is very complex. It is easy to use. I like how all the phones dont have to ring at the same time, only the persons whos call it is for rings.
I
IT-AUSI
05/10/23
Knowledgeable and friendly tech support.
Date of experience: May 11, 2023
M
Miranda
05/10/23
Great customer service
Great customer service! Always helpful and always make sure all my issues are addressed and handled before we are finished!
AU
Anonymous User
05/10/23
"Fast East and it Works!"
What do you like best about Nextiva? Easy setup, got started right away. Provided all equipment and onboarding. Cheaper, feature-rich and much easier to use than Comcast Business.
H
Hugo
05/10/23
Exelent and Friendly
I had a really good experience with the lady that helped me which I forgot her name she has a very friendly personality that makes it very easy to follow her instructions amazing work
B
Bryan
05/09/23
Woman I spoke with was patient and…
Woman I spoke with was patient and knowledgeable. Everything went as was expected
K
Katherine
05/09/23
They helped me promptly and were able…
They helped me promptly and were able to solve my problem easily.
T
Tori
05/09/23
Nick @ CR got our accounts cleaned up…
Nick @ CR got our accounts cleaned up and organized, communicated well and called with follow ups. very helpful
D
Dee
05/09/23
The level of service was great!
The response time was nice. The knowledge was great.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].