9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3251-3260 out of 6255
M
Mary
05/10/23
Nextiva Chat on Fax
They were able to answer something related to the account but not help get me in contact with someone to fix it and I was waiting for 20 minutes or more to get ahold of someone on the chat.
J
Jonathon
05/10/23
Great service.
Great informative service.
AU
Anonymous User
05/10/23
"Extremely Thorough"
What do you like best about Nextiva? Calling queue and ability to record calls. What do you dislike about Nextiva?
M
Max
05/10/23
Phone Set-Up Remotely
Roman was great! Super easy, walked through the process and mitigated hours of searching for an answer, when their experts could get it done quickly and accurately.
K
Katie
05/10/23
quick resolution
Date of experience: May 11, 2023
A
Amina
05/10/23
Juleen was super patience and…
Juleen was super patience and tenacious. She persisted on the trouble shooting until issue was resolved.
HL
Haider L
05/10/23
"They were extremely efficient getting me set up and made everything very simple."
What do you like best about Nextiva? Their onboarding team helping get you going and walking you through everything in a clear manner. What do you dislike about Nextiva?
AR
Angel R
05/10/23
"Short, but pleasant experience."
What do you like best about Nextiva? The convenience of the features and app download. What do you dislike about Nextiva?
P
Pessy
05/10/23
She was great!
customer service was great, very patient and knowledgeable
AI
Arthur Ilyev
05/10/23
Amazing customer service
Date of experience: May 11, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].