9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3241-3250 out of 6255
JB
Jwalant B
05/11/23
"Guided and thorough onboarding process."
What do you like best about Nextiva? Quick service with human being when you dial. No auto/robotic prompts. What do you dislike about Nextiva?
B
Buc
05/11/23
Issue not resolved
Date of experience: May 12, 2023
C
Customer
05/11/23
He took care of everything I needed to…
He took care of everything I needed to set up our phones. He was very knowledgeable and pleasant.
JS
Jose S
05/11/23
"Sales person was very profesional, kind and offer the perfect solution for my company."
What do you like best about Nextiva? Everything, all the services they offer with a local number, a toll-free number and a fax number. The help they have to set up the account. Very professional, attentive, respectful and very patient.
JS
Julie S
05/11/23
"Great Experience - Very Helpful"
What do you like best about Nextiva? Nextiva is very easy to use - and the onboarding process was very easy. The price is good and they have exactly what I was looking for with a business phone.
BT
Ben T
05/11/23
"Nextiva customer service is great"
What do you like best about Nextiva? Nextiva was great about helping us find an excellent option for our company at a GREAT price. What do you dislike about Nextiva?
SC
Steve Counts
05/11/23
The women I spoke with from Ukraine
The women I spoke with from Ukraine, was patient and helpful. that was why i give the rating. she offered to help and stayed with me to let me see if everything would work. Even let me try it and then sent an email with further instructions.
JB
Jwalant B
05/11/23
"Guided and thorough onboarding process."
What do you like best about Nextiva? Quick service with human being when you dial. No auto/robotic prompts. What do you dislike about Nextiva?
RB
Ratan Baid
05/11/23
The customerservice of Nextiva is…
The customerservice of Nextiva is dishonest. Zero services provided by them and kept on charging my card. They could never build the product they promised.
DL
Daryl L
05/10/23
"Great support / set-up"
What do you like best about Nextiva? I called support to help me set up my account. The person who helped me was very knowledgeable and helped me get it all done perfectly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].