9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3231-3240 out of 6255
Z
Zach
05/13/23
RUN away. Manipulative and lacking compassion and simple human decency.
Not sure where to start, this company was so kind and believable at first, they made us think we would be in a trial period. Within the first week we decided not to use the service as it wasn't quite the right fit, they refused to cancel the contract without a huge payment, and are now charging us monthly and we are not even using their service. Absolutely the worst, most manipulative experience I have had in my business dealings to date, with 3 different businesses that have a large call ...
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AU
Anonymous User
05/12/23
"Tectrix Incorporated Experience"
What do you like best about Nextiva? Your tech support rocks! My phones had to be initiated manually; however, tech support talked me through the entire process!
AU
Anonymous User
05/12/23
"Sales and Support Were Great"
What do you like best about Nextiva? The sales team wasn't pushy, explained everything clearly. What do you dislike about Nextiva?
L
Lorrie
05/11/23
I believe the person who helped me was…
I believe the person who helped me was Alex. He was so very knowledgeable, helpful and able to get the job done. I only wish that every time I call you I get him on the phone. He should get a big raise:-)
JS
Jose S
05/11/23
"Sales person was very profesional, kind and offer the perfect solution for my company."
What do you like best about Nextiva? Everything, all the services they offer with a local number, a toll-free number and a fax number. The help they have to set up the account. Very professional, attentive, respectful and very patient.
I
Isabel
05/11/23
lots of patients
Date of experience: May 12, 2023
S
Steve
05/11/23
Staff was professional and helpful
Staff was professional and helpful. Task completed with efficiency.
JS
Julie S
05/11/23
"Great Experience - Very Helpful"
What do you like best about Nextiva? Nextiva is very easy to use - and the onboarding process was very easy. The price is good and they have exactly what I was looking for with a business phone.
D
Deborah
05/11/23
The tech that helped me was very…helpful and experienced.
The tech that helped me was very experienced and knowledgable, was very easy to understand because he was from the US, and worked with me for as long as it took to take care of my needs.
J
James
05/11/23
Helped clear up phone forwarding issue
The dashboard login situation changed completely. They helped me get to the call forwarding section which I needed to turn off.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].