9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3221-3230 out of 6255
KK
Kris Kringle
05/15/23
SO EASY TO WORK WITH
SO EASY TO WORK WITH. Not only did she help with my issue, she extended in showing me other items I may need to know
JL
Jorge Linares
05/14/23
My account rep @ThomasBebee always…
My account rep @ThomasBebee always makes the process so easy from beginning to end and really goes above and beyond to make my transitions smooth. The support is amazing and the service works great. HIGHLY RECOMMEND !
A
Anne
05/14/23
The person was responsive
The person was responsive, quick and knowledgeable. Fixed my issue and I was on my way
M
Mark
05/14/23
Needed a tier 2 support to cover my…
Needed a tier 2 support to cover my config. needs Still took almost 1hr to get to the right person. She did great. Been trying to get phones right for over 2 weeks now.
T
Teri
05/14/23
Very patient tech support.
Date of experience: May 15, 2023
'
'o'
05/14/23
They fixed the problem
They fixed the problem, but it was like pulling teeth. Are they not allowed to say, "We need the first AND last name."
T
Tom
05/14/23
Misty was awesome
Misty was patient, competent and thorough
J
John
05/14/23
I was able to get a quick and first…
I was able to get a quick and first time resolution to my question. Mariia K from chat was great.
R
Ryan
05/14/23
Great service
Great service. Friendly. Resolved my issues.
B
Bjoern
05/13/23
Good support and fast
Date of experience: May 14, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].