9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 3201-3210 out of 6255
AU
Anonymous User
05/18/23
"Easy startup"
What do you like best about Nextiva? The onboarding support call was very helpful. The Representative was patient and answer all of my questions What do you dislike about Nextiva?
AU
Anonymous User
05/17/23
"Easy set up!"
What do you like best about Nextiva? I wrote in on a chat and was connected with a live person in no time. They were able to get our account set up and our number port started all within an hour and were very professional the entire time.
B
Brad
05/17/23
The start of the call didn't go well
The start of the call didn't go well. I could not understand what he said his name was. After that, he said that my name was not on the authorized list. I asked to speak to someone else, there was a pause and I guess he found me. I introduced the 2 topics for the call. One topic he fixed (I sure hope it doesn't break something else) the other topic he argued with me about how Nextiva doesn't offer a service that I was following up. I decided to drop the topic and reach out to our rep. I ...
Read more
AU
Anonymous User
05/17/23
"Easy set up!"
What do you like best about Nextiva? I wrote in on a chat and was connected with a live person in no time. They were able to get our account set up and our number port started all within an hour and were very professional the entire time.
NL
Nancy L
05/16/23
"Run! No Service - only Sales!"
What do you like best about Nextiva? I have nothing positive to say about Nextiva. What do you dislike about Nextiva?
S
Shaquetta
05/16/23
My issue was resolved quickly and…
My issue was resolved quickly and efficiently. The rep had great customer service and did not take long to resolve my issue.
E
EDW
05/16/23
Excellent Support
The two support staff that helped me were excellent. They were quick to understand the issue and resolved it
MM
Mario Mitarotonda
05/16/23
Paul - Epitome of Customer Service
After speaking to several Nextiva’s representatives, to no avail, Paul A. was prompt, courteous, diligent and expressed concern to Barington’s issue this morning, which he resolved.
DD
Dee Dee Fasquel
05/16/23
Short wait time - fast answers
I did not have to wait more than 5 min in the queue and got my questions answered in a correct and timely manner.
C
CC
05/16/23
Rep helped until problem was completely…
Rep helped until problem was completely solved!
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].