9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3191-3200 out of 6255
S
SAMANTHA
05/18/23
Very professional and courteous service.
Date of experience: May 19, 2023
BM
Brittany Martucci
05/18/23
Natalia - Customer Support Technician
Natalia, our customer support technician, was wonderful! She provided features we did not know about with our phones to make things easier. She was extremely helpful and had patience while we tried to figure out the issues. Out of all the technical support I have received, she has been the most helpful. I was initially disappointed with the phones we received because they were not user friendly. Natalie actually setup our phones to utilize the features it had. Thank you Natalia!
S
SAMANTHA
05/18/23
Very professional and courteous service.
Date of experience: May 19, 2023
J
Joann
05/18/23
Network Support
They were very knowledgeable and helpful.
DH
David H
05/18/23
"Great Service...looking forward to it"
What do you like best about Nextiva? The voice quality is my biggest concern as I am exploring working outside the United States in the near future. The cost was affordable as well. Very much looking forward to getting started once my number is ported. All in all really great. Easy to sign up. And getting my number porting started was pretty easy too. It's a new sys so it will def take a bit of time to get used to it. But unlike other calling platforms I'm looking forward to it.
L
Lupe
05/18/23
PHONE ISSUE
Tiffany was great, she took the time to fix all the problems we were having with the phones and the greeting messages that were all messed up, she was on the phone with our office for quite some time but she didn't stop until every thing was up and running. thank you Tiffany
H
Hazel
05/18/23
Quick response
Quick response. Knowledgeable.
E
Eva
05/18/23
office admin
Extremely helpful, knowledgeable, and spent over an hour helping me will all my concerns, and questions. Walked me through the whole process to show me how to do what I needed in the future.
J
James
05/18/23
Excellent Service
Date of experience: May 19, 2023
M
Mason
05/18/23
Quick call answer
Quick call answer. The goal of the call was completed. The tech could have been a bit nicer.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].