9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 301-310 out of 6255
JR
Jaulain Ridley
08/21/24
Good customer service
Very helpful. Good customer service nice
KJ
Kristopher Johnson
08/21/24
Awesome onboarding!
Awesome onboarding! Really enjoyed every minute of switching over and loved the responsiveness to all our questions and when little problems arose how quickly they were addressed and fixed. Can't wait to continue our work using Nextiva!
KF
Kim Fogle
08/21/24
Lizeth R
Lizeth R. was great! RE: Case #03657706 - she was helpful in explaining the various packages available and even helped us save money!
JG
Jason G
08/21/24
Customer service that actually cares and deviates from the script to solve a problem.
Nick @ CR, case #03648920. Not going to get into the details of the case, but Nick could have easily said "this is our policy, sorry, I cannot help you". Instead, he looked at a previous case on the same subject and agreed that this situation should at least be considered to be handled on an individual basis. Bottom line, Nick actually cared about me as the customer, and it showed. He didn't just read from a script, he actually took the the time to "think"; customer service people never ...
Read more
P
pioneerdjb
08/21/24
The support person I spoke with
The support person I spoke with, Maryna, was very detailed, patient and helpful. She walked me through the setup and I think we are on our way to successfully using the Nextiva system.
JA
Jennifer A
08/20/24
I had a terrific experience starting…
I had a terrific experience starting with Mario. He provided guidance to help me determine which package for my business. He then transferred me to Anastasia. She was very complete with her instructions and making sure I understood the functionality of each component. She did not miss a beat. In addition, my overall experience with Mario and Anastasia was positive and pleasant. I am looking forward to using the system.
LB
Lauren Barringer
08/20/24
Manager
Great experience and setup!
GR
George Reese
08/20/24
The sales team was friendly
The sales team was friendly, attentive, and knowledgeable. The pricing is competitive, and the support specialist was very helpful getting my phone system set up.
D
Dainius
08/20/24
Great Service, Great Company
Great Service, Great Company, and the best is their customer service. They are always answering fast and do a great job! I will recommend Nextiva to everyone looking for VOIP service with A LOT of functionality. Special thanks to their support team member Ricky D. He did a great job, I want to mention it.
WB
William Brandt
08/20/24
This dude was amazing
This dude was amazing! Best tech support ever. Guy would bring up stuff i didnt even think about just to try and help me. HE DESERVES A RAISE!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].