9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3161-3170 out of 6255
C
Carmen
05/22/23
Peppa help me resolve the problem with…
Peppa help me resolve the problem with my calls forwarding to my cell phone
L
Luis
05/22/23
GREAT SERVICE
THEY TOOK CARE OF MY PROBLEM AND SOLVED IT RIGHT AWAY
CC
Charles C
05/22/23
"Charles for VS"
What do you like best about Nextiva? Extensive and very helpful small business features. The customer support was outstanding and very helpful. Customer support was best, from the initial call to customer support.
A
AA
05/22/23
Great Chat Help!
Date of experience: May 23, 2023
P
Patrick
05/22/23
Extremely informative
Extremely informative, kind and courteous. It makes using Nextiva a legendary experience
RM
Richard McLeod
05/22/23
No dedicated IT staff? Nextiva is for you.
Our small law firm has been a customer for over a decade, after using at least 3 other vendors over the previous 20 years. Nextiva has the best customer support we've ever experienced - accessible and effective. Prices are well in line with others. Love 'em.
S
Shaunna
05/22/23
Excellent Customer Service
Excellent Customer Service The person that helped me was quick and knowledgeable. Issue was resolved while on chat.
L
Laura
05/22/23
Worst Ever BYe
Date of experience: May 23, 2023
E
Ezekiel
05/21/23
She was exceptionally helpful
Date of experience: May 22, 2023
AM
A. Mina T
05/21/23
"Cost Effective and Functional - Who could ask for anything more?"
What do you like best about Nextiva? The user experience for Nextiva is terrific. I have the desktop app, the mobile app and a desk phone. I have a small office, so the phone tree/directory is relatively straightforward. The best feature is the ability to text from the office number. I have saved so much time being able to text my clients from the mobile or desktop app. My clients love it too. Nextiva is the first service I have been able to text from my office line. Other services have had ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].