9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3171-3180 out of 6255
T
Towanda
05/21/23
Pepa was very helpful and nice
Pepa was very helpful and nice. She walked me through the steps and answered all my questions. She did not rush me off the phone ,
V
Veronica
05/21/23
Ivan was very helpful with what I…
Ivan was very helpful with what I needed.
EA
E. Allan
05/20/23
Assistance provided promptly
I think I already submitted a review. In any event, the assistance I needed (connecting a desktop phone, X-815, to my Mac) was provided promptly.
EH
Ebony H
05/19/23
"BEST FAX SERVICE EVER!"
What do you like best about Nextiva? NEXTIVA, IS EASY TO USE! THEY WILL EVEN HAVE A LIVE REP TO WALK YOU THROUGH ALL THE STEPS! CUSTOMER SERVICE IS EXCELLENT!
AU
Anonymous User
05/19/23
"Great Service"
What do you like best about Nextiva? Sales and Service were both awesome to work with. What do you dislike about Nextiva?
JS
Joseph S
05/19/23
"Great customer service"
What do you like best about Nextiva? Very knowledgeable on their products and great customer service. What do you dislike about Nextiva?
CW
Candice Widuch Mert
05/18/23
FAX AGENT ISSUE
The fax issue keeps happening and it's not getting fixed. We are a medical office and need our fax machine. We have been without it for 2 days now. I keep contacting support, they remote, at my suggestion and go in and fix it, then later it goes out again and we have to go through the whole process again and it is a lot of wasted time on our end.
G
Giancarlo
05/18/23
I wrote to the support chat for help…
I wrote to the support chat for help with an issue that was left unresolved from a chat yesterday and after explaining the issue to the agent he ended the chat without resolving the issue.
D
Dave
05/18/23
The women on the other end of the line…
The women on the other end of the line who was very patient and stayed with me until all my questions were answered.
DK
Dr. Ken
05/18/23
Bert "the Xpert"
Your representative, Bert, was excellent and knowledgeable. He ensured he resolved all of the issues I had with my app, verification code from google, and forwarding issues.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].