9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3151-3160 out of 6255
L
Luis
05/22/23
GREAT SERVICE
THEY TOOK CARE OF MY PROBLEM AND SOLVED IT RIGHT AWAY
R
Rose
05/22/23
Brandon was helpful.
I spoke to Brandon today regarding our phone issues. He was able to help with the problem and explain what was happening. I wish I was able to speak with him every time I called Nextiva. On another note Please UPDATE/CHANGE your customer hold music. It becomes hard to listen to repeatedly
B
Breynn
05/22/23
everytime a nextiva employee changes things on acct it makes it worse
schedules messed up not willing to connect with a supervisor
CC
Charles C
05/22/23
"Charles for VS"
What do you like best about Nextiva? Extensive and very helpful small business features. The customer support was outstanding and very helpful. Customer support was best, from the initial call to customer support.
RM
Richard McLeod
05/22/23
No dedicated IT staff? Nextiva is for you.
Our small law firm has been a customer for over a decade, after using at least 3 other vendors over the previous 20 years. Nextiva has the best customer support we've ever experienced - accessible and effective. Prices are well in line with others. Love 'em.
A
AA
05/22/23
Great Chat Help!
Date of experience: May 23, 2023
S
Shaunna
05/22/23
Excellent Customer Service
Excellent Customer Service The person that helped me was quick and knowledgeable. Issue was resolved while on chat.
C
Carmen
05/22/23
Peppa help me resolve the problem with…
Peppa help me resolve the problem with my calls forwarding to my cell phone
P
Patrick
05/22/23
Extremely informative
Extremely informative, kind and courteous. It makes using Nextiva a legendary experience
ED
Elizabeth D
05/22/23
"Business solutions available with Nextvia"
What do you like best about Nextiva? I appreciate that I can call the customer support team for help with setup, onboarding, or questions about my account. Getting established with a plan was fairly simple and straightforward.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].