9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3141-3150 out of 6255
M
Mario
05/23/23
Great Support
Date of experience: May 24, 2023
JM
Juan M
05/23/23
"Very professional and patient team from start to finish."
What do you like best about Nextiva? I love the support team and the associate Evan Hardman was patient with me through the quote process and answered any and all questions before proceeding.
M
Mark
05/23/23
We had some issues but the support reps…
We had some issues but the support reps helped after a few emails.
JM
Juan M
05/23/23
"Very professional and patient team from start to finish."
What do you like best about Nextiva? I love the support team and the associate Evan Hardman was patient with me through the quote process and answered any and all questions before proceeding.
B
Bob
05/23/23
Fixed my issue in no time
Fixed my issue in no time. As a new IT Manager for my company, it was comforting knowing there is someone to reach out to.
B
Bob
05/23/23
Fixed my issue in no time
Fixed my issue in no time. As a new IT Manager for my company, it was comforting knowing there is someone to reach out to.
M
Mark
05/23/23
We had some issues but the support reps…
We had some issues but the support reps helped after a few emails.
JM
Juan M
05/23/23
"Very professional and patient team from start to finish."
What do you like best about Nextiva? I love the support team and the associate Evan Hardman was patient with me through the quote process and answered any and all questions before proceeding.
AU
Anonymous User
05/23/23
"Great Service So Far"
What do you like best about Nextiva? I researched multiple phone companies for our small business. Nextiva was the most helpful in understanding our needs and getting a price that worked for us. Then, another agent spent a lot of time with me getting our phones set up.
A
Amber
05/23/23
Alex was very helpful
Alex was very helpful, she listened to my concerns and addressed them the best she could. We are a new customer, and some of our phone equipment was not shipped out. That is not a reflection on Alex, but it is an inconvenience to us, as we are using our personal cell phones for business needs and the ease of transferring calls, checking messages, and recognizing calls is not as efficient as we'd like.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].