9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3131-3140 out of 6255
PM
Patti Markwood, BNTeam
05/24/23
Sipepa was terrific
Sipepa was terrific, very knowledgeable and pleasant to talk to. I value personable interaction in the business place because too many conversations are overly scripted and cookie-cutter. I learned a few things today and had a good laugh. Keep being you, Pepa. - Signed a Happy Partner
R
Rita
05/24/23
Rep was able to solve the issue!
Date of experience: May 25, 2023
C
Carey
05/24/23
Great service
She patiently walked me through the areas I didn’t understand. Very good service.
R
Rob
05/23/23
problem not fixed
problem not fixed, chat ended before we could verify
V
Veronica
05/23/23
This product is not working and I can't…
Original review- This product is not working and I can't seem to get help. Since the review was left, I have gotten help and we are working together to get the program figured out for my company. I am very hopeful. I am happy to have the help and I hope that for future people don’t have to leave a 1 star to get a reply or help.
C
Carolyn
05/23/23
HE WAS AMAZING
HE WAS AMAZING! I wish all CSR were like him. He went above and beyond to help me. I hope I get to speak with him if I need help in the future. Please tell management about my comments. He was outstanding. Thank you!
JK
Jill Klimas
05/23/23
My account representative Travis Branham
My account representative Travis Branham has worked very closely with me on many occasions through the years we have worked together. Travis has always made himself available to assist myself and Mike Eltzholtz to implement overseas call centers, assist in our phone issues and anything we may need his guidance with. Travis makes sure we are escalated to the proper technical support. Travis has alway guided us to the right products at the times we need them. We value Travis's knowledge and ...
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S
Sam
05/23/23
She was beyond great
She was beyond great. I had an unusual request from my boss and she took the time to take me step by step through the process to explain it to my boss. She was professional, patient and skilled at knowing Nextiva in a way that she could guide me through with ease... Compared to different tech's I have worked with she is the at the top. You all are lucky to have her and I hope if I ever have any other issues she is the one I get... The only bad thing I can say is she set the bar so high for ...
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D
Daysi
05/23/23
Great services
Date of experience: May 24, 2023
AU
Anonymous User
05/23/23
"All around the the best system our small business has had to date!"
What do you like best about Nextiva? The ease of use for setting up different features is appreciated. The outstanding quality of the speaker phone makes taking calls with clients while simultaneously working a breeze without the need for an annoying headset. The ease of use, reliability, and quality of customer service makes the system a valuable tool for any business.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].