9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3121-3130 out of 6255
Y
Yolanda
05/29/23
The gentlemen that helped us resolve…
The gentlemen that helped us resolve our issues was very kind and patient with us!
DB
Dr B
05/28/23
holiday schedule
The tech folk always mean well but the system is so complex and non-intuitive that even the seemingly knowledgeable and experienced ones make significant errors in setting things up. I wanted to make Memorial Day a holiday and it didn't get set up correctly, forwarding callers inappropriately
PM
Paul M
05/27/23
"Great customer service"
What do you like best about Nextiva? The support staff know the product and its intricacies very well and as a result can quickly give you a solution to any question or issue. there are multiple support avenues including an excellent live chat feature.
AU
Anonymous User
05/27/23
"Not enough value for the cost"
What do you like best about Nextiva? We liked the fact that it had the feature set that we were looking for, but at ~$60 per line, we feel we could have gotten much better treatment at other locations.
NF
Nicole F
05/26/23
"Truly Amazing!"
What do you like best about Nextiva? Ease of use; Organization of contacts; Call recordings; User-friendly interface; Great support and customer service; Easy and swift onboarding (Areona is truly the best!!)
NF
Nicole F
05/26/23
"Truly Amazing!"
What do you like best about Nextiva? Ease of use; Organization of contacts; Call recordings; User-friendly interface; Great support and customer service; Easy and swift onboarding (Areona is truly the best!!)
CW
Corina W
05/26/23
"Great experience and great value!"
What do you like best about Nextiva? Customer support was wonderful. They walked me through everything, and there are so many easy-to-use features! After reviewing and talking to several other companies, Nextiva was in our top 3, but after talking to customer service and the sales team, it quickly became number 1. The best part is that you get all of this at a great price!
AU
Anonymous User
05/26/23
"Straightforward and user friendly"
What do you like best about Nextiva? Simplifies the process of business number. Prevents spam calls and makes more efficient service What do you dislike about Nextiva?
CW
Corina W
05/26/23
"Great experience and great value!"
What do you like best about Nextiva? Customer support was wonderful. They walked me through everything, and there are so many easy-to-use features! After reviewing and talking to several other companies, Nextiva was in our top 3, but after talking to customer service and the sales team, it quickly became number 1. The best part is that you get all of this at a great price!
B
Blaine
05/25/23
zero help with what was needed
I'm not sure your customer support know how to make changes to the schedule. Again, I can for help creating an out of office event for another holiday and it does not work...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].