9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3101-3110 out of 6255
TW
Tyese Womack
05/31/23
Customer Service is great!
Fast, accurate service.
O
O'Leary
05/30/23
Connecting new phone
Made sure my issue was resolved before hanging up with me
ER
Emmanuel R
05/30/23
"Great Onboarding Experience!"
What do you like best about Nextiva? I love the fact that it's convenient and you can use your phone line from either a computer or an app What do you dislike about Nextiva?
ER
Emmanuel R
05/30/23
"Great Onboarding Experience!"
What do you like best about Nextiva? I love the fact that it's convenient and you can use your phone line from either a computer or an app What do you dislike about Nextiva?
P
Peter
05/30/23
Shelly was great!
Shelly was great are getting us all the resources we needed to figure out the best way to deploy call center
O
O'Leary
05/30/23
Connecting new phone
Made sure my issue was resolved before hanging up with me
RS
Ricki Stamos
05/30/23
Thank you!
Thank you! Your team did an excellent job of making a complicated request so easy for us. From directing my request to the right department, to setting up a new call flow and adding multiple outgoing messages for different holidays. Now I don't have to set up new parameters before each holiday as it's all been taken care of by your amazing staff through 2024!
O
O'Leary
05/30/23
Connecting new phone
Made sure my issue was resolved before hanging up with me
W
William
05/29/23
Great service
Great service. Very professional.
BN
Blake Niemeyer
05/29/23
The rep stayed online with me until it…
The rep stayed online with me until it was resolved. They were responsive and helpful.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].