9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 291-300 out of 6255
KS
Karen Selby
08/23/24
Nick solved my problem when no one else…
Nick solved my problem when no one else could. He was amazing.
JN
Jack Nissim
08/23/24
Very good customer service.
Date of experience: August 23, 2024
DD
DS Deas
08/23/24
Your support personal "Gieraldine…an awesome customer advocate"
My support personal "Gieraldine" was excellent in speech, politeness, knowledge in how to guide me through what I needed to accomplish. She is a great customer advocate. She helped me complete all the task that I needed to do. She did not rush me through the process. She worked with me until I was able to understand what I needed to do.
NU
New user
08/22/24
I signed up 8/8/24 and as of 8/22/24, not ready to go
I signed up 8/8/24. It's 8/22/24 & I'm still unable to utilize your service despite being charged from 8/8/24.
JM
John McMillian
08/22/24
Great customer service
Date of experience: August 22, 2024
DH
David Harper
08/22/24
Experience working with Stanley Jensen
Stanley made this process very easy, even with the many obstacles we ran into.
EC
Etahn Cohen
08/22/24
The support people were very helpful in…
The support people were very helpful in setting up my report and the explanations were clear and concise.
M
ML
08/22/24
Very helpful and patient
Very helpful and patient. Prompt. Kind
G
Gigi
08/22/24
Our experience with George Gallagher…
Our experience with George Gallagher was easy! George was responsive and handle everything in a timely matter. His communication was great.
ME
Michelle Everett
08/21/24
System doesn't work and was told…
Thursday 08/22/2024 - System doesn't work and was told everything was in working order. paid my initial set up and then was told it won't work as told by the sales rep. Friday 08/23/2024 - as of now I canceled my service as the system as stated previously does not work. 3 tech's later and all confirmed it would not work. I then was told as I canceled my account that was never used for even one call, that I would not be charged a early termination fee and that it would have to go higher up ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].