9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3081-3090 out of 6255
M
Matt
06/04/23
Nick from Customer Relations has been…
Nick from Customer Relations has been excellent to work in helping to resolve errors with our contract from the sales process. He has insured to keep me up to date along the way and dot the i's and cross the t's. He is clearly well versed and I would be happy to work with him in the future!
J
Jennifer
06/01/23
Solved the Issue, Thank You!
Alina was super helpful and was able to fix the issue.
E
Eric
06/01/23
Customer service agent was very helpful…
Customer service agent was very helpful and made everything easy for me.
K
KG
06/01/23
Excellent service
My phones were down for nine days. The Nextiva team got me set up in one day and back online! Fred was amazingly patient with me and saved the day!
JP
John Paulus
06/01/23
Answered quickly and resolved the issue.
Date of experience: June 02, 2023
ML
Melinda Landon
06/01/23
Excellant
I chose Nextiva (called several companies) because Ann my AE was very professional and personable. She has answered all my emails and text messages very quickly. Love that. I called in today for tech support and Mohomad (spelled his name wrong) was awesome. Your people are great and please keep that going and treat them well. That's your company!! However back off on the multiple emails for permotions please. too many.
S
Scott
06/01/23
Very Helpful Customer Support
Very helpful support call to adjust call forwarding automation as our firm transitions to summer hours.
D
DEREK
06/01/23
Long hold times because everyone has issues
Always problems with my call center. Takes forever to speak to anyone.
E
Elxis
06/01/23
Good
I forgot the guys name but he was a very big help. My app was not working on the computer and he was able to fix it.
DL
D Lee
06/01/23
Able to get the changes we needed…
Able to get the changes we needed without much fuss. Nick @ CR was invaluable!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].