9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3071-3080 out of 6255
S
Salvador
06/05/23
Great communication!
Date of experience: June 06, 2023
AU
Anonymous User
06/05/23
"Easy, Affordable"
What do you like best about Nextiva? Its most helpful feature is its integration of all communication channels in one platform, making it easier for businesses to manage their communication workflows and stay connected with their customers and team members.
N
Nicole
06/05/23
Excellens Support
Knowledgeable and efficient
N
Nicholas
06/05/23
Supervisor Allocation
Support was knowledgeable and speedy in their assistance.
T
Tisha
06/05/23
internet connectitvity
Date of experience: June 06, 2023
D
Dust
06/05/23
Good service
Very simple and easy process. Support was useful for getting the flows set up.
FS
Fulco SocialMedia
06/04/23
Account Manager Himself Should Get 5 Stars
The only reason I gave such a high score was because of our account manager, Travis Branham. He has, unknowingly, talked me out of switching to a new company a few times. The system is very difficult to follow and many times I've been on the phone for over an hour while a tech tries to set something up. Travis does all he can to take care of problems that I've brought to him.
M
Matt
06/04/23
Nick from Customer Relations has been…
Nick from Customer Relations has been excellent to work in helping to resolve errors with our contract from the sales process. He has insured to keep me up to date along the way and dot the i's and cross the t's. He is clearly well versed and I would be happy to work with him in the future!
AL
Annette Lake
06/04/23
Nextiva Desk App Problems
There have been far too many issues with Nextiva One App. The research time needed with Tech Remote access is extensive and does not solve the issue. Usually, they are level-one technicians. The case is escalated to the engineering team and sits without any updates. If am asked if I have additional issues the concerns are stacked on the same case not logged as a separate issue. The support email received after the troubleshooting call states the case is closed when the problem has not been ...
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CS
Coleman Severson
06/04/23
Lacking Back End Features
Nextiva as a phone system works, however it's quite difficult to manage. From an IT perspective: 1. There's no way to generate an extension list 2. When you delete an account, then the employee returns the old account still exists in the system and can't be reused 3. The restrictive licensing means that accounts need to be renamed to people who take over their positions, but if someone does that or gets married it's impossible to re record somebody's name without talking to support. 4. When ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].