9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 3061-3070 out of 6255
TU
Troy Underwood
06/05/23
They addressed and fixed the issue…
They addressed and fixed the issue quickly.
D
Dust
06/05/23
Good service
Very simple and easy process. Support was useful for getting the flows set up.
S
Salvador
06/05/23
Great communication!
Date of experience: June 06, 2023
N
Nicholas
06/05/23
Supervisor Allocation
Support was knowledgeable and speedy in their assistance.
S
Susan
06/05/23
Chat was perfect!
The chat agent was able to resolve the issue quickly.
TU
Troy Underwood
06/05/23
They addressed and fixed the issue…
They addressed and fixed the issue quickly.
C
Christi
06/05/23
The agent was very supportive and…demonstrated a keen sense of awareness for business goals.
The agent was very supportive and attentive to my concerns and issues relating to my new business. He offered solutions that were inviting. However, at the time, I am not able to proceed with my new business opportunity due to other unforeseen issues. Great job Nextiva!
N
Nicole
06/05/23
Excellens Support
Knowledgeable and efficient
P
Pete
06/05/23
The onboarding process went well
The onboarding process went well. The team was flexible and accommodating. Billing was automatic which did not take into account timing of the onboarding. More coordination between billing and service would have prevented client involvement to correct.
S
Susan
06/05/23
Chat was perfect!
The chat agent was able to resolve the issue quickly.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].