9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3051-3060 out of 6255
DC
Debra C
06/06/23
Travis Branham's customer service is…
Travis Branham's customer service is superior in any service industry, but especially stands out in the worst-in-class telecommunications vertical. Travis responds to communications, and even if he cannot provide resolution immediately, uniquely, he stays engaged without constant follow-up on the customer's part.
A
Amy
06/06/23
Christina Lavely is very good at…
Christina Lavely is very good at confirming details and is very reponsive.
S
Star
06/06/23
The rep was very knowledgeable and…
The rep was very knowledgeable and helpful.
N
Nina
06/06/23
Always professional and always helpful!
Date of experience: June 07, 2023
C
Christine
06/06/23
Everything was resolved quickly and…
Everything was resolved quickly and efficiently! Tech was very kind and patient. Great Job!
SS
Stephanie Stephens
06/06/23
Nick @ CR case number 02079093 was…
Nick @ CR case number 02079093 was extremely helpful with helping me gain access to our company's account.
P
Patricia
06/06/23
great customer service
great customer service, i hardly have to wait, its rare that im on hold more than a few minutes waiting for tech support
S
Shannon
06/06/23
Prompt, friendly & knowledgeable
They helped me set up auto attendant and fixed a few other issues I couldn’t troubleshoot. Everything appears to be working as expected. Very professional, short hold time, easy to understand and friendly.
K
Keith
06/06/23
Passed off to 3 people but last one was best.
Took being passed off to 3 people but the last one was easier to talk to and had a workaround to the problem of email wouldn't receive email from Nextiva. Also there was no call center background noise and it was easier to understand and less distracting.
C
Christi
06/05/23
The agent was very supportive and…demonstrated a keen sense of awareness for business goals.
The agent was very supportive and attentive to my concerns and issues relating to my new business. He offered solutions that were inviting. However, at the time, I am not able to proceed with my new business opportunity due to other unforeseen issues. Great job Nextiva!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].