9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3041-3050 out of 6255
IP
ilse P
06/07/23
"Using the Nextiva app has facilitate my work process as I am able to do my phone calls efficiently."
What do you like best about Nextiva? I found it most helpful being able to reply back to clients either via text messages or directly through the phone call app. I also love how it is easy to navigate it.
IP
ilse P
06/07/23
"Using the Nextiva app has facilitate my work process as I am able to do my phone calls efficiently."
What do you like best about Nextiva? I found it most helpful being able to reply back to clients either via text messages or directly through the phone call app. I also love how it is easy to navigate it.
E
Ellie
06/07/23
delayed
It took much longer (weeks) than originally planned. We were told it was because the implementation person at Nextiva went on vacation/off and the work could continue by an interim person. We chose to wait for the person to come back.
S
Seth
06/06/23
Quick Completion of Email Request to Support
This is the second survey I've received for this ticket. This is my first time receiving this new format of survey. It is my understanding that I am not able to add an alternate number for a call group. It is very convenient to be able to email support and have my request completed so quickly.
AU
Anonymous User
06/06/23
"Nextiva set up was a breeze, would definitely do it again if we had to"
What do you like best about Nextiva? The clear UI is by far the easiest to follow when it comes to auto attendant setup. What do you dislike about Nextiva?
AU
Anonymous User
06/06/23
"Nextiva set up was a breeze, would definitely do it again if we had to"
What do you like best about Nextiva? The clear UI is by far the easiest to follow when it comes to auto attendant setup. What do you dislike about Nextiva?
S
Shannon
06/06/23
Prompt, friendly & knowledgeable
They helped me set up auto attendant and fixed a few other issues I couldn’t troubleshoot. Everything appears to be working as expected. Very professional, short hold time, easy to understand and friendly.
T
TEB
06/06/23
Great Service & Dedicated People
I love the service I receive. Although wait times for Support can be a bit frustrating, the team members are dedicated to resolving any assistance I have needed. All around a great service and I have recommended others to join this provider.
E
Erica
06/06/23
Great service rep!
The service representative was very helpful.
E
Erika
06/06/23
The rep was patient and helpful
The rep was patient and helpful. She helped me resolve my issue and kept me updated on the status meanwhile.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].