9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3021-3030 out of 6255
DA
David A
06/08/23
"Erik was my customer service rep he was very patient and knowledgeable about the product."
What do you like best about Nextiva? The features and services you provide are very helpful. What do you dislike about Nextiva?
E
Ely
06/08/23
Ivan was super efficient and patient…
Ivan was super efficient and patient with my questions and help in a fast time frame
AH
Andrew H
06/08/23
"Very Handy VOIP that has Helped Me Efficiently Run my Law Practice"
What do you like best about Nextiva? The ease of use on the desktop allows me to be more productive. I like that pulling up contacts, calling, texting, and seeing who is calling is as easy as working on my latest project. I can send to voice mail, three-way call, fax, do whatever I need to do, without having to leave my desk.
AU
Anonymous User
06/08/23
"Great service and getting better"
What do you like best about Nextiva? Nextiva, as a whole is a fantastic service! They are constantly making improvements. Highly recommend! What do you dislike about Nextiva?
M
Mark
06/08/23
Questions were answered promptly &…
Questions were answered promptly & accurately. Rep on the phone was able to easily guide me through the steps I needed
H
Hanna
06/08/23
Solved my problem
Date of experience: June 09, 2023
LC
Louis C
06/08/23
"No issues"
What do you like best about Nextiva? The efficiency, constantly updated system with no interruption in service. What do you dislike about Nextiva?
SS
Sandra S
06/08/23
"I have had a great experience so far."
What do you like best about Nextiva? It is easy to learn, you can change the flow of your calls as you need to. The phone app is a great plus. What do you dislike about Nextiva?
D
David
06/08/23
The support agent was able to help me…
The support agent was able to help me figure out the right settings for our calling center.
B
Betsy
06/08/23
Easy to create a case
Easy to create a case, fast response, great communication!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].