9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3011-3020 out of 6255
B
Barbara
06/11/23
The call was answered in a reasonable…
The call was answered in a reasonable time and the problem was fixed. My only concern is that his accent was heavy and difficult to understand.
DS
Dexter S
06/10/23
"Excellent customer service, seamless setup"
What do you like best about Nextiva? The ease of setup was spectacular! My rep was very attentative to detail and answered all of my questions! What do you dislike about Nextiva?
BH
Blake H
06/10/23
"Simple. Great for Small Business CRM , Calling and Texting"
What do you like best about Nextiva? Integration of the service is superior to none What do you dislike about Nextiva?
NM
Nick Machado
06/09/23
The contact was very knowledgeable and…
The contact was very knowledgeable and helpful!
KF
Kenny f
06/09/23
"Switched VOIP providers"
What do you like best about Nextiva? The customer service was night and day better than our initial provider. It is actually one of the better experiences I have had in any tech related capacity.
D
DrJ
06/09/23
Excellent support person
Excellent support person. Knowledgeable, patient, respectful, efficient at communicating what needed to be done.
EG
Edward G
06/09/23
"Awesome VOIP service"
What do you like best about Nextiva? Can send and receive SMS messages. Answer calls to my business on my personal phone. The fax service. What do you dislike about Nextiva?
M
Marc
06/08/23
Excellent customer service
Date of experience: June 09, 2023
S
Stephanie
06/08/23
Natalia was very patient and helpful!
Natalia was very patient and helpful. I appreciated her knowledge and swift problem-solving to help me resolve my issues in a professional manner.
J
Jeff
06/08/23
The technician listened to our needs…
The technician listened to our needs and quickly resolved our concerns.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].