9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3001-3010 out of 6255
M
Morris
06/11/23
Very good service
Very helpful and very good service.
LS
Logicwolf Service
06/11/23
Excellent Response time from Christina Lavely
I would like to take a moment to express my utmost satisfaction with the exceptional service provided by Christina Lavely. Her level of responsiveness and efficiency has truly exceeded my expectations. From the moment I reached out for assistance, Christina promptly addressed my inquiries with a remarkable sense of urgency. Her swift response time and attentiveness showcased her dedication to providing outstanding customer support. I was amazed by how quickly she understood my needs and ...
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W
William
06/11/23
very helpful
very helpful polite effective
AS
Anita S
06/11/23
Support was timely and Diane was able…
Support was timely and Diane was able to help me with a new voicemail greeting that was given to me without the proper time limits and formatting.
L
Lyle
06/11/23
The Customer service person walked me…
The Customer service person walked me through what I needed to and I was able to manage it from there.
D
Doug
06/11/23
I was having trouble assigning…
I was having trouble assigning extensions to users. The Nextiva representative helped me figure out the problem, and patiently waited to make sure that the fixes worked.
EW
Eric Walth
06/11/23
Great help from Kristi
Kristi has been great with helping with all of our different questions since moving to a new version of Nextiva service.
M
Mark
06/11/23
Very polite and showed excellent…
Very polite and showed excellent Customer service. Had all the answers.
SG
Shelby Gardner
06/11/23
Natalia was very kind and patient with…
Natalia was very kind and patient with me while setting up a new phone.
T
Tammi
06/11/23
Our onboarding specialist made…
Our onboarding specialist made everything super easy and he explained everything perfectly!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].