Nextiva Reviews in September 2026: User Ratings, Pros & Cons

Tech was very patient and understanding…

Tech was very patient and understanding of our isssues.

Inconsistent information on chat group…

Inconsistent information on chat group rep and live call reps. And you're not 24/7 support. Porting numbers I was told is whenever I want, it was discussed that it would be after hours so it will not disrupt business hours.. The next day you guys port it during office hours in the morning and the phone lines were down. The rep who assisted to said no the porting dept just port whenever they want and you cannot set up a time. Thanks for lying to make us feel better about the setup. So far ...

"Many things, Onboarding staff and support team at the top of the list!"

What do you like best about Nextiva? Many things, but at the top of the list would be the excellent onboarding staff and support team. They stepped me thru the onboarding process, and were critical in making the high-value Nextiva platform easy enough to implement that not only was a 3rd party vendor not necessary, our company ended up with a much more capable system at an affordable cost, including minimal upfront costs.

There really is NO Customer Service

The instructions I received, that I was suppose to follow, to solve my issue were inadequate. The tabs I was suppose to access weren't there. The "live" person I chatted with wasn't any help either. The time to respond to me was long. Don't bother trying to call in to speak with anyone unless you have hours to waste. All I was trying to do was change the credit card on file so that Nextiva could get paid. It was in their interest to help me, but that didn't seem to matter.

Not even 1 star...they are fraud and…

Not even 1 star...they are fraud and scammers ..I paid 134 for 3 extensions activation and later they denied to activate the account and did not refund the money and I have sent lots of email for the refund but their agent *Ryan* not able to email me back..when I sent him an email in May ..I got this reply- Thank you for reaching out. I am currently out of office with limited access and will be returning on Wednesday May 31st. Then on June 2 ,I've again emailed him so I got this ...

Loved the experience

Loved the experience, Alex was wonderful.

Many issues has been reported over time…

Many issues has been reported over time and no resolution yet. Cannot get into Smart Topics, cannot make a system to send emails automatically, emails sent from CRM sometimes are not received by other party. Customer Service rep disconected remote session and phone call without any resolution.

I do love Nextiva but this particular…

I do love Nextiva but this particular day it took quite some time to get the help I needed.

It takes too long on the phone to solve…

It takes too long on the phone to solve simple issues. Over an hour for each call!

Excellent Response time from Christina Lavely

I would like to take a moment to express my utmost satisfaction with the exceptional service provided by Christina Lavely. Her level of responsiveness and efficiency has truly exceeded my expectations. From the moment I reached out for assistance, Christina promptly addressed my inquiries with a remarkable sense of urgency. Her swift response time and attentiveness showcased her dedication to providing outstanding customer support. I was amazed by how quickly she understood my needs and ...