9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2981-2990 out of 6255
J
Julissa
06/12/23
Great he was super helpful!
Date of experience: June 13, 2023
RD
Redline Direct Media
06/12/23
Always good feedback and instructive…
Always good feedback and instructive directions of how to solve any issues I have.
BR
Barbara R
06/12/23
"Complete set up in under 30 minutes"
What do you like best about Nextiva? I was amazed that my account could be set up in under 30 minutes. That included the sales portion. Leif understood what I needed and didn't try to sell me something I didn't need. Very polite and professional, with just the right amount of humor. The onboarding was done remotely with a very awesome technician. I am very impressed with their knowledge of the product.
E
Estrella
06/12/23
CSR took the time to assist with what i…
CSR took the time to assist with what i needed and explained step by step, did not rush me and was very attentive. First time no one rush to disconnect and this is a big plus for us.
B
Brandon
06/12/23
Support Tech Anthony Johnson was…
Support Tech Anthony Johnson was amazing, very polite very knowledgeable
GD
Gary Duell
06/12/23
Nick @ CR was wonderful!
Nick was knowledgeable, conscientious, courteous and patient. And kept me from making a big mistake! He also quickly updated my addresses. This level of service is so rare these days. And I'm a very very tiny account!
TB
Tony Bennett
06/12/23
The rep that was handling case 02120279…
The rep that was handling case 02120279 is excellent and his services are very commendable and excellent. I am having lots of issues with Vfax and he not only discounted my plan but also corrected and fixed Business names on invoices for billing, caller id .... I am very proud of the job and services provided. Nextiva is highly recommended company and if you need excellent business service, Nextiva provides you a local business number, a toll free number and digital fax number for a very ...
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J
Jim
06/12/23
The customer service Guy was GREAT
The customer service Guy was GREAT Patient and figure out the problem
PF
Paws First
06/12/23
Quick response and issue was solved…
Quick response and issue was solved quickly and correctly.
BR
Barbara R
06/12/23
"Complete set up in under 30 minutes"
What do you like best about Nextiva? I was amazed that my account could be set up in under 30 minutes. That included the sales portion. Leif understood what I needed and didn't try to sell me something I didn't need. Very polite and professional, with just the right amount of humor. The onboarding was done remotely with a very awesome technician. I am very impressed with their knowledge of the product.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].