9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 2971-2980 out of 6255
KR
Kevin R
06/13/23
Grateful
Nextiva is a wonderful company. When first considering their service, the sales team were patient in answering our questions. When implementing the service the implementation team was abundantly helpful and patient. Since implementation we have not had any major issues. Even though we have not had issues, their staff continues to check on us and ask how we like our service. We are very grateful for Nextiva.
R
Richard
06/13/23
The girl was very helpfull and…
The girl was very helpfull and corrected my problem
A
Amy
06/13/23
Both support reps I talked to were very…
Both support reps I talked to were very pleasant and were able to accomplish what I needed quickly.
TP
Tysheana P
06/13/23
"Outstanding customer service"
What do you like best about Nextiva? We are able to text our clients and staff from our local phone number. What do you dislike about Nextiva?
SD
sammy d
06/13/23
"Very pleased with the ease of use and helpful support"
What do you like best about Nextiva? Very easy to use and support is always available with quick solutions! What do you dislike about Nextiva?
BL
Brandon L
06/13/23
"Excellent, Easy To Use Phone Service"
What do you like best about Nextiva? Set up was a breeze with simple-to-follow steps to get us live in less than an hour. What do you dislike about Nextiva?
JK
Jerry King
06/13/23
Richard Hernandez has been a big factor…
Richard Hernandez has been a big factor with our successful relationship. Richard is on target all the time and engaged in the success of Heaton Eye. I can't say enough about Richard and skill and dedication. Richard keeps me informed, and he works very well with Five9 who HEA uses in their call center. We've had a few projects that are a shared responsibility between Nextiva and Five9, and Richard does a great job managing those interactions and keeping the project on track.
M
Mike
06/13/23
Great job with very quick response
Great job with very quick response. Responded to my chat submission very timely with some additional questions and then addressed the issue on the first attempt. I had follow up questions that they responded to as well should we have future issues. Great service from a personal perspective.
BH
Bella H
06/13/23
"We love Nextiva at SVS"
What do you like best about Nextiva? We love how easy is to get the invoices for our 80 offices, and we love the app. What do you dislike about Nextiva?
M
Maureen
06/13/23
I can not remember the name of the rep…
I can not remember the name of the rep who helped me on Wednesday June 14 but she was amazing. I had originally talked to someone who had to transfer me to someone else. I feel bad that I cannot remember the 2nd persons name. She was very patient and took her time to make sure that everything I needed was completely taken care of. We were on the phone for about an hour and I appreciate her helping me to get our new phone system set up and all phone lines working.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].