9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 2961-2970 out of 6255
SD
sammy d
06/13/23
"Very pleased with the ease of use and helpful support"
What do you like best about Nextiva? Very easy to use and support is always available with quick solutions! What do you dislike about Nextiva?
A
Amy
06/13/23
Both support reps I talked to were very…
Both support reps I talked to were very pleasant and were able to accomplish what I needed quickly.
A
Ally
06/13/23
Great Customer Support
I usually do no waste my valuable time at work to leave a review but representative DAYANA was great and patient and helped me with many issues today.
JP
James Pearson
06/13/23
easy to talk with
easy to talk with. Know the product. Helped me in every aspect to understand and set up the product
BL
Brandon L
06/13/23
"Excellent, Easy To Use Phone Service"
What do you like best about Nextiva? Set up was a breeze with simple-to-follow steps to get us live in less than an hour. What do you dislike about Nextiva?
B
Ben
06/13/23
While support staff worked diligently…
While support staff worked diligently to understand and fix my issue, the fact that they can not explain why my system was totally rerouted or changed from how it was set up and working for the last 10 years is a little bit of a bummer. It sure caused major issues not having phones work at the store for the last few days.
A
Ally
06/13/23
Great Customer Support
I usually do no waste my valuable time at work to leave a review but representative DAYANA was great and patient and helped me with many issues today.
JP
James Pearson
06/13/23
easy to talk with
easy to talk with. Know the product. Helped me in every aspect to understand and set up the product
L
Laz
06/13/23
Agent was kind listened to what we…
Agent was kind listened to what we needed and was able to resolve our issue with ease.
TP
Tysheana P
06/13/23
"Outstanding customer service"
What do you like best about Nextiva? We are able to text our clients and staff from our local phone number. What do you dislike about Nextiva?
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].