9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2951-2960 out of 6255
J
John
06/14/23
Agents were knowledgable and made the…
Agents were knowledgable and made the process of adding a line easy.
L
Lee
06/14/23
Awesome so helpful and knowledgable
Date of experience: June 15, 2023
GT
Golden Transportation
06/14/23
Great Customer Service
Customer service is very helpful and prompt with resolving issues!
VM
Vangeline Martin
06/14/23
Anna is an incredibly valuable asset…
Anna is an incredibly valuable asset for this company due to her immense level of knowledge and willingness to assist and Her helpfulness, her high level of expertise makes her an unrivaled resource for this company! I have purchase Nextiva February of this Year for my start up bussiness. I was provided with information via email after purchase! Due to my busy schedule I never really had the to time to watch all those videos and play around it. Last week June 15, I had to call to get more ...
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RM
Ryan M
06/14/23
"Great company to work with"
What do you like best about Nextiva? easy to make changes and communication is great What do you dislike about Nextiva?
M
Mike
06/13/23
Great job with very quick response
Great job with very quick response. Responded to my chat submission very timely with some additional questions and then addressed the issue on the first attempt. I had follow up questions that they responded to as well should we have future issues. Great service from a personal perspective.
M
Maureen
06/13/23
I can not remember the name of the rep…
I can not remember the name of the rep who helped me on Wednesday June 14 but she was amazing. I had originally talked to someone who had to transfer me to someone else. I feel bad that I cannot remember the 2nd persons name. She was very patient and took her time to make sure that everything I needed was completely taken care of. We were on the phone for about an hour and I appreciate her helping me to get our new phone system set up and all phone lines working.
JK
Jerry King
06/13/23
Richard Hernandez has been a big factor…
Richard Hernandez has been a big factor with our successful relationship. Richard is on target all the time and engaged in the success of Heaton Eye. I can't say enough about Richard and skill and dedication. Richard keeps me informed, and he works very well with Five9 who HEA uses in their call center. We've had a few projects that are a shared responsibility between Nextiva and Five9, and Richard does a great job managing those interactions and keeping the project on track.
BH
Bella H
06/13/23
"We love Nextiva at SVS"
What do you like best about Nextiva? We love how easy is to get the invoices for our 80 offices, and we love the app. What do you dislike about Nextiva?
TP
Tysheana P
06/13/23
"Outstanding customer service"
What do you like best about Nextiva? We are able to text our clients and staff from our local phone number. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].