9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2941-2950 out of 6255
D
Deanne
06/14/23
They were able to help me with my…
They were able to help me with my request of editing extensions for employees who have left our company. I really thought it should be something I would be able to do but evidently it was not.
TC
Taylor C
06/14/23
"Great System. Kind Employees"
What do you like best about Nextiva? When I am having an issue and need help, their team is always so kind and willing to help! They are always very easy to get ahold of and walk me through the process and teach me, so I can do it on my own next time.
TC
Taylor C
06/14/23
"Great System. Kind Employees"
What do you like best about Nextiva? When I am having an issue and need help, their team is always so kind and willing to help! They are always very easy to get ahold of and walk me through the process and teach me, so I can do it on my own next time.
KR
Kevin R
06/14/23
"Grateful and Connected"
What do you like best about Nextiva? What I like most about Nextiva is the ability to switch between devices on the go. We were upgrading from landlines to VIOP, and this solution not only met our expectations but also met our budget. The service is excellent, and I have enjoyed the check-ins I receive from the Nextiva team to see if we are still satisfied with our service and if there is anything they can do to help improve our satisfaction.
A
Asia
06/14/23
Fast and Efficient Assistance
Quick and to the point on the issue I was experiencing. Very informative on why I was experiencing the issue I was having and how they went about fixing it. Gave detailed instructions on how to deal with my issue if I come across it again in the future.
RC
Robert C
06/14/23
"Best Account Manager"
What do you like best about Nextiva? Onboarding was great I have had no problems since moving to Nextiva. What do you dislike about Nextiva?
KA
Kaela Amirkabirian
06/14/23
Business Name Change
Nick @ CR helped with case 02131898. It was a Business Name Change and he was extremely helpful. He was able to answer all my questions and was quick to respond. Told me next steps that would take place with this name change.
D
Denise
06/14/23
The representative.
Date of experience: June 15, 2023
T
Tim
06/14/23
Support people were efficient at fixing…
Support people were efficient at fixing my issue and very pleasant to work with. The only negative was the queue to chat with someone but again, worth the wait.
KG
Keith G
06/14/23
"Good technology and fantastic support."
What do you like best about Nextiva? Ease of use and assistance with configuration. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].