9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2931-2940 out of 6255
SR
Seth Rivera
06/15/23
Taisia was absolutely fantastic
Taisia was absolutely fantastic! She promptly answered every question I had and was able to resolve any issue I had with precision. If there was a way to request her assistance every time, I would.
L
Leslie
06/15/23
Delete unplayable Voicemail
Quick response through Chat with correct answer. Yay!
KM
Kaylyn M
06/15/23
"Great Onboarding experience!"
What do you like best about Nextiva? The onboarding agent was extremely helpful and patient, as I didn't have all the information needed. They explained everything and answered all questions with clear answers!
H
Heather
06/15/23
Quick and great service
Date of experience: June 16, 2023
N
Nadya
06/15/23
The representative that helped was very…
The representative that helped was very patient and walked me through the process
OT
Ozark Tape & Label
06/15/23
Actually helpful!
Actually helpful! Knowledgeable, explains things, polite. Gold standard for help.
CR
Cathy Rauscher
06/15/23
Great customer service I had a lot of…
Great customer service I had a lot of problems with my portal and other issues and they solve them thanks. Starlight Orchard LLC Starlight Nursery
J
Jameson
06/15/23
Customer Service
The Agent was on point with is knowledge of the phones. Thank you very much. Excellent customer service!!!
D
Darnell
06/15/23
Customer service did a great job of…
Customer service did a great job of helping me fix my issues.
D
Danielle
06/15/23
Super Helpful Experience!
Nick was super helpful! He helped go over everything with me on the bill so we can see what we could remove and what would save us money. He saved us about $200 off our bill- we are a small company so that was SUPER helpful!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].