9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2921-2930 out of 6255
AU
Anonymous User
06/16/23
"Excellent service!"
What do you like best about Nextiva? If I ever have any issues, the customer service team does an excellent job resolving my issue. What do you dislike about Nextiva?
VW
Virginia W
06/16/23
"Phones Turned Off"
What do you like best about Nextiva? The only thing at this time that I liked best about Nextiva is Dee Farrand who within minutes got our phones back on. What do you dislike about Nextiva?
ME
Meili E
06/16/23
"Great experience so far with support staff"
What do you like best about Nextiva? The support received setting up a new account. Olena took the time to thoroughly go over the necessities for setting up my phone system and answer any questions I had.
JE
Jake E
06/16/23
"I'm not tech savvy and these guys make it easy to accomplish my goals"
What do you like best about Nextiva? The support is ALWAYS patient with me and ALWAYS does what I need done. No matter who I speak with they are always attentive and take care of my needs.
JE
Jake E
06/16/23
"I'm not tech savvy and these guys make it easy to accomplish my goals"
What do you like best about Nextiva? The support is ALWAYS patient with me and ALWAYS does what I need done. No matter who I speak with they are always attentive and take care of my needs.
T
Tara
06/15/23
We have lost business
We have lost business, and therefore money, due to 2 separate issues with Nextiva service- one of which, MISSING VOICEMAILS, has yet to be resolved. Never should have transferred service to this company.
AU
Anonymous User
06/15/23
"The system runs extremely well and I can pull calls and data very quickly!"
What do you like best about Nextiva? The simplicity is probably my favorite feature. I also really appreciate how quickly I can view the data in close to real-time. It makes managing my team so much easier.
RG
Reina Gonzalez
06/15/23
Excellent support
Technician knew exactly what was going on. She was patient and helpful. Helped me, a new Nextiva user, how to navigate some of the features and solve issues for my team.
M
Michael
06/15/23
quick and effective chat support
quick and effective chat support. The technician was very knowledgeable and had my problem fixed within 5 minutes. I love that Nextiva's front-line support is the only person you have to deal with...you don't get the run-around or transferred from tier to tier...they just fix the problem..done!
CC
Carol Carter
06/15/23
I called in to make a change in the on call schedule flow.…
I called in to make a change in the after hours schedule and the customer service agent was able to do so quickly and accurately. It was a complicated set up.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].