9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2911-2920 out of 6255
M
Max
06/18/23
It was great
It was great. Thank you
HM
HOWARD MAJOLAGBE
06/18/23
Rep was helpful in solving my issues
Date of experience: June 19, 2023
A
Anne
06/18/23
PORTING NUMBERS
REP WAS KNOWLEDGEABLE AND HELPFUL
R
Roberta
06/18/23
Knowledgeable Techs
The tech help is knowledgeable and helpful. I get transferred because I didn't know what selection fit my trouble. It would be best if you could teach users (like myself) what platform covers what. Knowing this would enable correct key selection when calling in. Because I am calling from work where I have to answer phones, I'm glad a call back request is available! I would like to hear the option earlier in the wait process!
V
Varooj
06/18/23
FAST SERVICE
Date of experience: June 19, 2023
B
Bobbie
06/18/23
Great Service
Chat service was quick and efficient.
P
PMJ
06/18/23
Excellent tech service
The agent was very polite and guided me through the steps with patience
AU
Anonymous User
06/17/23
"Great phone service"
What do you like best about Nextiva? Allows us to work seamlessly while on the road. What do you dislike about Nextiva?
C
CR
06/17/23
Miguel is definitely an asset to Nextiva
Miguel actively listened to my numerous issues and concerns. He patiently addressed each, one by one, and kept me informed along the way of extended hold times or the next steps. His "taking ownership" of my organization's needs was deeply appreciated; especially availing himself to work with us again in the future.
HL
HEALTHY LEAF O
06/17/23
"nextiva rocks"
What do you like best about Nextiva? I am new to Nextiva and I must say they are very friendly. The support is definitely a five star. I feel very confident that I'm going to have great support from these guys moving forward and look forward to a long lasting relationship but I have to say customer service is at the top of my list. I like the fact that I can get them on the phone email or chat
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].