9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2901-2910 out of 6255
S
Stephanie
06/19/23
Having problems receiving calls after…
Having problems receiving calls after making changes to call flow. Problem not resolved.
F
Frank
06/19/23
Awesome tech support team!
Date of experience: June 20, 2023
NC
Nathan C
06/19/23
"Amazing Service"
What do you like best about Nextiva? Next is was quick and super helpful, the onboarding had me up and going in no time What do you dislike about Nextiva?
AU
Anonymous User
06/19/23
"Good product with good service"
What do you like best about Nextiva? The Nextiva product offering is solid and has been great for phone service at our company. We have had no downtime, and have gotten good help from the support and account management team when needed. Kristi has been very helpful to me.
EH
Eron's HH
06/19/23
Excellent customer service,very understanding and patient.Im particularly pleased with Nick@CR in case 02148334 for outstanding customer service,very skillful. Will recommend without reservation
Excellent customer service,attention to details,very hands-on,professional
S
Sarah
06/18/23
Issue after issue
Issue after issue. The sales experience started off good but it took over a month to get replacement phones for our new office, due to an error caused by Nextiva. During that time communication and customer service was very poor and unorganized. I would not recommend Nextiva.
S
Steven
06/18/23
Thanks
Thank you for your help.
D
Dennis
06/18/23
Problem still not resolved.
Date of experience: June 19, 2023
C
Carla
06/18/23
Short Wait & Solved the Problem
My previous experiences with support were long wait times and not solving the problem the first attempt. Not today!! The wait time was minimal and the representative stayed on the line while I tested the phone in another office. Extra happy that the problem was solved with only one phone call instead of multiple. Thank you!
A
Abby
06/18/23
Ivan Rocks
The knowledge my support representative had about my phone and the internet service provider. Making him the only one who fixed the problem not trying to pass the blame on the location I moved to.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].