9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 2891-2900 out of 6255
R
Rosa
06/19/23
Softphone & Service
I have been working with Elizabeth and Richard for the last several months and have had a great experience. Elizabeth is an excellent project manager and worked closely with our organization to have Nextiva implemented. Richard is a great advocate for the organization and offers timely responses to requests. Nextiva's service on a day to day has been reliable however their NextOS app still needs some work for call center functionality.
JK
Jonathon K
06/19/23
"So far, so good. Still waiting to port over."
What do you like best about Nextiva? Features and pricing. 24/7 customer service. What do you dislike about Nextiva?
DH
Diane Hartz Warsoff
06/19/23
Peppa
Peppa, who helped me was FANTASTIC. She was able to help me get what I needed done. However, I didn't like that I had to take several extra steps to obtain a new phone line for a new employee. Nextiva needs a better process to add phone lines.
DM
Daniel M
06/19/23
Kristi never says no
Kristi never says no! She's always willing to help us with any request we may have. Because of her, I feel confident choosing Nextiva.
D
David
06/19/23
Every representatives are sincere & knowlegeable…
Every representatives are knowlegeable and willing to deliver the satisfaction to clients with very positive deliverances
D
Daniel
06/19/23
The response was timely and the issues…
The response was timely and the issues were resolved quickly. The follow up was top notch.
J
June
06/19/23
My experience was great because the…
My experience was great because the representative took into consideration the issues I had, then made every effort to resolve them successfully.
J
James
06/19/23
I was porting numbers and had some…
I was porting numbers and had some issues with the new caller ID. The woman I spoke to was very helpful and we got the issue fixed without much time. Thanks for the help.
N
Nancy
06/19/23
Lisa was very helpful in explaining…
Lisa was very helpful in explaining what the issue was and fixing it for me and explaining to me what I need to do on my end.
D
Denise
06/19/23
Timely response and technician was able…
Timely response and technician was able to figure out the issue.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].