9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 2881-2890 out of 6255
LP
Lauren P
06/20/23
"Guided set up was a breeze"
What do you like best about Nextiva? So far great and quick support, easy set up. Software is intuitive, and the apps look modern and are easy to navigate. Setting up an automated directory was easy - I just used two paths for existing clients and not-yet-a-client.
B
Brad
06/20/23
The representative was very friendly and knowledgable!
The representative spend extra time with me on the phone to ensure all my features and settings were correct! Thanks
ZT
Zach Treadway
06/20/23
Very knowledgeable
Very knowledgable and if he does not know a solution or the issue he will get someone on the line that can help!
CW
Chip Webb
06/20/23
Nick was very helpful
Date of experience: June 21, 2023
CH
Chad H
06/20/23
"Great client team."
What do you like best about Nextiva? Nextiva service and reliability has been great. Over the last 3+ years we have been with Nextiva we have not had any noticeable outages. Their account team is also great to work with. Our rep Christina Lavely has been excellent in helping us with our account and helping us find answers. She is always there when we need help. We have been a Nextiva partner and have other clients that use their services. Christina has been able to help us keep in touch ...
Read more
AU
Anonymous User
06/20/23
"Very professional service-will recommend!"
What do you like best about Nextiva? very thorough and well organized. Phone is good quality and support very patient and organized What do you dislike about Nextiva?
AL
Accounting LoveINC
06/20/23
Tech was great
Tech was great, listened. Fixed. Very knowledgeable Hope I get him next time call in.
LP
Lauren P
06/20/23
"Guided set up was a breeze"
What do you like best about Nextiva? So far great and quick support, easy set up. Software is intuitive, and the apps look modern and are easy to navigate. Setting up an automated directory was easy - I just used two paths for existing clients and not-yet-a-client.
A
Afshin
06/20/23
The agent on the call was knowledgeable and efficient; no time wasted!
The agent on the call was knowledgeable and on target with the solutions I was seeking.
R
Regina
06/19/23
Took ALOT of our time & effort - Hopefully will have been worth the effort
I liked that everyone was very nice to deal with. We feel very strongly that there should be an onsite Nextiva employee at some point in the transition. We were transitioning 3 businesses - 2 from Vonage - 1 from Verizon. There's many moving parts and it just took A LOT of our time to make this happen. For a service we are paying for - there should a minimum onsite employee for guidance. We wouldn't have moved to Nextiva if we didn't see it bringing an ease of running our businesses that ...
Read more
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].